Refund policy
We have a 30-day return policy, which means you have 30 days from delivery date to return.
To be eligible for a return, your items must be unopened, unused, and in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare or beauty products.
To start a return, please do not send your purchase back to the manufacturer. To initiate a return, contact us at jennymalado1@yahoo.com with your order number and we will provide you with return instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jennymalado1@yahoo.com.
Damages and issues
In the case of damaged or defective items, please contact us within 48 hours of delivery with photos of the damage so we can resolve the issue promptly.
Exceptions / non-returnable items
The following items are non-returnable and non-refundable:
- Opened or used skincare, beauty, and personal care products (for hygiene reasons)
- Items not in their original packaging or missing tags
- Gift cards
- Final sale or discounted items (unless arrived damaged or defective)
- Items returned more than 30 days after delivery
- Any item showing signs of use, damage, or tampering
We also cannot accept returns on items damaged due to misuse or items without proof of purchase.
Exchanges
We only replace items that are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at jennymalado1@yahoo.com within 48 hours of receiving your order with photos of the issue.
We do not offer size or color exchanges as all sales are final once the product has been opened.
European Union 14 day cooling off period
If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, the item must be in the same condition you received it — unopened, unused, and in its original packaging.
To exercise this right, contact us at jennymalado1@yahoo.com. Once your return is approved, you have 14 days to send the item back. Refunds will be issued within 14 days of receiving the returned item.
Please note: The cost of return shipping under the cooling-off period is the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days. Please note that your bank or credit card company may require additional time to post the refund.
We offer the following refund options:
- Full refund to your original payment method for items that arrive damaged, defective, or incorrect
- Store credit for change-of-mind returns on eligible unopened items
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company
- Contact your bank
- If you've done all of the above and still have not received your refund, please contact us at jennymalado1@yahoo.com.
Please note: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total.